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Term & Conditions

Purchases and Deliveries

We endeavor to deliver within the allotted times however do not guarantee supply or delivery on time. We are not liable for any mis-deliveries due to incorrect addresses being provided. We reserve the right to accept or refuse orders for any reason.

Produce Weight

Due to the large variance of unit weights found in some types of produce, the exact weight of produce in boxes may not exactly match what was ordered. A tolerance of up to 10% should be expected in weighed produce items. Where ever possible we will endeavour to balance under supply on one item with over supply of others, so box value remains similar.

Credit Card Payments

Payments are processed through the secure DPS Payment Express system. Any credit card details stored for recurring payments are done so on the DPS system. No credit card information is stored by us.

Cancellation Policy

Due to the small-scale nature of the growers of our products, we need to order in advance, and are unable to guarantee acceptance of order cancellations once we've placed orders with our suppliers. We may charge a small admin fee as well as recovery of costs relating to products and produce that has been prepared specifically for your order.


If you are unhappy with any of our products we will attempt to resolve this with you to your satisfaction. If the issue cannot be resolved we will happily refund the payment.

If you signed up using a promotional code, there may be a minimum term associated with your subscription. We can still refund the remainder of your balance but you'll forfeit the promotional credit.

Outstanding Debt

If you incur any outstanding debts we will in the first instance try to recover the outstanding monies through our own internal recovery process. Should this process not recover the outstanding debts your debt will be transferred to a debt-collection agency for collection. Debt-collection fees will be added to your debt and you will be required to pay for collection costs.


We try to guarantee the accuracy of all information in this website however this website is provided on an "as is" and "as available" basis without any endorsement or representation made and we make no warranties of any kind in relation to the Lake Local Ltd website. We make no warranty that the Lake Local Ltd site will operate on your computer free from errors with no loss of information when transmitting data through the Lake Local Ltd website or server. All information on this site can be changed at any time without notification. Lake Local offer no warranty that the use of this site will not result in the "infection" of computers with Internet based contamination such as, but not restricted to viruses or "Trojan Worms".

Lake Local reserves the right at anytime, without notice to modify, suspend or terminate operation of this site, block users from accessing the site or to interrupt the operation of the site.

Limitation of Liability

Except where prohibited by law Lake Local will not be liable for any indirect, consequential, exemplary, incidental or punitive damages.

Personal and Password Details

You are entirely responsible for maintaining the confidentiality of your personal details at all times, including credit card and any personal account details. You agree to notify Lake Local immediately of any discretion or unauthorised use of your personal details.

You assume total responsibility for the use of this site.

Postal & Physical Address

Postal: 3 Mapou Road, Taupo 3330
Physical: 250 Spa Road, Taupo 3330